THE MOORGATE FINANCIAL SERVICES CHARTER

OUR COMMITMENT TO YOU

  • We will always fully explain the service that we provide and the true cost, benefits and consequence of any product or service we recommend to you.

  • We will ask relevant questions that will enable us to fully understand your circumstances, needs and budget.

  • Your personal information will be treated in the strictest confidence at all times.

  • We will strive to make strong relationships with product providers to ensure they mirror our commitment to you.

  • We will always explain the paperwork to you in plain English and support our advice with easy to comprehend documentation, presented to you at the right time.

  • We aim to fully discuss the right products and/or service to meet your short and long term needs.

  • Where we charge a fee for our services we promise that it will be reasonable and justifiable.

  • We will always strive to give you the best advice.

  • If you are unhappy with the service we provide we will take your complaint seriously and attempt to resolve the matter to your complete satisfaction.

Moorgate Financial Services

 

There may be a fee for mortgage advice. The actual amount will depend upon your circumstances but we estimate it to be £495. We do not charge any upfront fees and where a fee is to be charged this would only be payable once a formal offer of mortgage has been issued by a lender.

 

Moorgate Financial Services is an appointed representative of Personal Touch Financial Services Ltd which is authorised and regulated by the Financial Conduct Authority.

Moorgate Financial Services is entered on the FCA register (www.fca.org.uk). Firm Reference Number 461184.

 

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE


Moorgate Financial Services acts as a credit broker, not a lender, for building and contents insurance. 

The Financial Conduct Authority do not regulate some forms of buy to let mortgages.

Data Protection Registration Number: Z8088045 | Consumer Credit License Number: 557366

© 2019 Moorgate Financial Services - all rights reserved