THE MOORGATE FINANCIAL SERVICES CHARTER
OUR COMMITMENT TO YOU
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We will always fully explain the service that we provide and the true cost, benefits and consequence of any product or service we recommend to you.
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We will ask relevant questions that will enable us to fully understand your circumstances, needs and budget.
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Your personal information will be treated in the strictest confidence at all times.
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We will strive to make strong relationships with product providers to ensure they mirror our commitment to you.
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We will always explain the paperwork to you in plain English and support our advice with easy to comprehend documentation, presented to you at the right time.
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We aim to fully discuss the right products and/or service to meet your short and long term needs.
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Where we charge a fee for our services we promise that it will be reasonable and justifiable.
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We will always strive to give you the best advice.
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If you are unhappy with the service we provide we will take your complaint seriously and attempt to resolve the matter to your complete satisfaction.